We aim for 100% customer satisfaction. If a product doesn’t meet your expectations, our refund process ensures a quick and hassle-free experience.
Eligibility for Refund
- Refunds apply only to damaged or defective items.
- Must be reported within 6 days of delivery.
- Original packaging and invoice required.
- The product must be unused, uninstalled, and in resalable condition.
- Refunds will not be approved if the damage is due to improper handling or external factors.
Refund Process
- Raise a request via email or call our support.
- Our team inspects the product once received.
- Refunds are processed within 5–6 business days.
- You will receive a confirmation email once your refund request is accepted.
- Replacement may be offered if the product is out of stock or not repairable.
Non-Refundable Items
- Opened earphones, screen guards, or SIM cards.
- Items damaged by the customer.
- Clearance or special offer products.
- Products purchased with gift coupons or reward points are not eligible for refund.
- Accessories or parts missing from the original package cannot be refunded.
Refund Mode
- Amount credited to your original payment method.
- UPI or card refunds may take additional time.
- We’ll notify you when it’s completed.
- Cash-on-delivery (COD) orders will be refunded via bank transfer or store credit.
- The exact time for refund completion may vary depending on your bank or payment provider.
Partial Refunds
- For minor product issues verified by our team.
- Shipping charges may be deducted in some cases.
- Decisions are based on product condition.
- If multiple items are ordered, refunds may apply only to the affected products.
- Partial refunds are issued only after inspection confirms the reported concern.
Cancellation Before Shipping
- Orders can be cancelled before dispatch.
- Full refund will be processed immediately.
- Once shipped, refund follows the standard process.
- Cancellation requests made after dispatch will be treated as a return request.
- Prepaid orders cancelled before shipping will be refunded to the same payment method.
Support Team Assistance
- Our customer care is ready to assist you anytime.
- Contact details are provided on our support page.
- We ensure transparent communication throughout.
- You can reach us through email, phone, or the “Contact Us” for quick help.
- Our support team will guide you through every step of the refund or replacement process.
Exchange Policy
- If you prefer a replacement instead of a refund, exchanges can be arranged.
- Exchange requests must be made within 7 days of product delivery.
- The replacement will be shipped once the returned product is inspected.
- Exchanges are subject to product availability and stock condition.
- Price differences (if any) will need to be paid before the exchange is confirmed.
Return Shipping
- Customers are responsible for securely packing the return items.
- Return shipping labels may be provided for eligible cases.
- Shipping costs are refundable only if the return is due to a company error.
- Returned products must be sent to the address mentioned in our confirmation email.
- Tracking details should be shared once the item is shipped back to us.